Terms of service
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Terms and Conditions
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These terms and conditions govern your use of the Master Jewellers Group Pty Ltd (we/us/our) website (“our Website”) and set out our privacy policy in relation to personal information which we collect from you (you/your). These terms and conditions form an agreement between us. By visiting and/or using our Website and associated services, you agree to be bound by these terms and conditions.
We may change these terms and conditions at any time without notice. Any change will be effective immediately. Your use of our Website after any change constitutes an agreement by you to comply with and be bound by the amended terms and conditions. Therefore, you should read these terms and conditions from time to time for changes.
Your Obligations
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You must not interfere or attempt to interfere with our Website using any software program, routine or other activity.
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You must not user block, obscure, overwrite or modify any content on our Website.
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You must not copy, reproduce, modify, re-publish, upload to a third party, transmit, post or distribute the contents of our Website electronically or otherwise without our express authorisation. However, strictly on the condition that you keep all content intact and in the same form as presented on our Website, you may, using an industry-standard web browser, download and view the content for personal, non-commercial use only. Our Website must not be used in any unlawful manner or purpose or in any manner which violates the rights of any person or which is prohibited by these terms and conditions.
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In addition, you must not, in connection with our Website, submit any content or information to us that may contain any malicious code, data or set of instructions that intentionally or unintentionally causes harm or subverts or adversely affects the intended function of our Website including, viruses, trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming/software routines that may damage, modify, delete, interfere with, intercept or access any system, data or personal information without authority.
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Our Website
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We will endeavour to provide you with access to our Website 24 hours a day, 7 days a week, except for upgrades and maintenance times. However, we do not warrant that access to our Website or that the functions contained in any content or any public interface or user access to our Website will be uninterrupted or error-free, that any defects will be corrected or that our Website or the server which stores and transmits content to you are free of viruses or other harmful components. We do not guarantee continuous, uninterrupted or secure access to our services and operation of our Website may be interfered with by numerous factors outside our control.
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The information contained on our Website is provided by us in good favour on an “as is” basis. However, we make no representation or warranty as to the reliability, accuracy or completeness of the information contained on our Website.
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To the extent permitted by law, all express or implied terms, conditions, warranties, statements, assurances and representations in connection with our Website and our Goods are expressly excluded.
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In no event will we, including our agents, employees or contractors, be liable for any indirect or consequential loss or damages including without limit, loss of profits, loss of revenue, loss of business, loss of production, loss of data, loss of opportunity or goodwill, corruption of data or software, equipment failure or damage, security breach, network intrusion, network downtime or business interruption however caused in connection with our Website.
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You are provided with access to our Website only for your personal and non-commercial use. Other than for this permitted purpose, you may not in any form or by any means:
1. Adapt, reproduce, store, distribute, transmit, print, display, perform, publish or create derivative works from any part of our Website; or2. Commercialise any information or goods obtained from any part of our Website without our written permission.3. You must not copy, reverse engineer, decompile or otherwise reproduce any part of our designs by any means or in any form without our prior written consent.
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Privacy & Personal Information
You may ask us to provide you with access to the personal information that we hold about you, unless there is an exception which applies under the Privacy Act. We will deal with any request from you to obtain access to your personal information within a reasonable time. If we refuse to provide you with access to your personal information, we will provide you with reasons for the refusal.
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You may ask us to remove your personal information from our database by notice in writing to our email address: info@masterjewellersonline.com
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We will, in general, collect your personal information directly from you. For example, we may collect your personal information when you deal with us over the telephone, send us correspondence (including letters, faxes and emails) or when you register to become a registered member. Generally, the type of personal information that we collect includes your name, mailing address, telephone number/s and email address and date of birth and other information.
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We use your personal information for the following purposes: in order to access the sale of our Goods; and internal management purposes; and marketing and promotional purposes.
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You consent to us communicating with you (including by email) for the above purposes and in relation to sale of our Goods, registered member account information, orders you place for our Goods and other information in connection with our Goods (e.g.: new ranges of goods and catalogues). We do not disclose your personal information we collect to third parties for the purpose of allowing them to direct market their products and services.
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In addition to the above, our web server may log details about any computer used by you to access our Website. In addition, our Website may store cookies on the web browser of your computer in order to better serve you upon your subsequent visits to our Website.
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We protect your personal information from unauthorised access, modification and disclosure. We store your personal information either in hard copy form or as electronic data in our IT systems. We maintain physical security over our hard copy and electronic data, such as locks and security systems. We also maintain computer and network security, for example, by using firewalls and other security systems such as user identifiers and passwords to control access to our computer system.
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Definitions
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(a) “Agreement” means the terms and conditions that apply to the use of the website (b) “Master Jewellers” means Master Jewellers Group Pty Ltd ( ABN 15108328801) (c) “Product/s” means the product that is specified on the purchase order as the product you “ (d) “ Order” means the online order form to be completed by you in relation to your purchase (e) “The website” means internet website with the URL www.masterjewellersonline.com (f) “You/your” means the user of the website (g) ‘We/us/our” means Master Jewellers Group Pty Ltd
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Order and Payment
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Each order placed by you via our Website is an offer to purchase the product(s) selected by you in your Website shopping cart for the price (including delivery and other charges and taxes) specified on our Website at the time you place your order.
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Payment can be made by credit card & Zip Pay. We accept Visa, American Express and MasterCard. You warrant that you are an authorised user of the credit card or Zip Pay account used to complete payment.
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All orders placed through our Website will be confirmed by us by email. We reserve the right to reject your offer for any reason including, without limitation, the unavailability of any product, or an error in price or in your order, and to refund any payment made by you, at any time prior to dispatch.
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We reserve the right to limit the quantity of products we agree to sell to you, in our absolute discretion. It is an essential term of this agreement that you do not resell our products to a third party. Orders must be paid in full at the time of placing your order via our Website. All prices listed on our Website are in Australian Dollars (AUD) and must be paid in AUD. If you are ordering from outside Australia the charge to your card will be in AUD and your bank or credit card provider will determine the current exchange rate when you complete the transaction. We take no responsibility for the final amount charged to your credit card or Zip Pay account, including any bank fees charged. Contact your bank or credit card provider for details.
Prices
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Prices displayed on the Website are inclusive of GST applied at the rate of 10%. Prices are current at the time of display on our Website, but may change at any time and all orders are subject to availability of products in stock.
Order Delays
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If Products ordered are temporarily unavailable you will be contacted within 1 business day to be advised of the delay. You may choose to have the Products placed on back order and delivered as soon as they are back in stock or alternatively choose to have a refund processed on your credit card.
Minor discrepancies in Products
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You acknowledge that:
Some of our Products are manufactured overseas and the majority of them are manufactured by hand; and
as such, there may be minor discrepancies between:
(a) the visual appearance of our Products as shown on our Website, our other promotional materials and as delivered to you; and
(b) individual units comprising the same Product;
(c) the size of our Products as ordered and the size of the Products as delivered (in particular ring sizes);
certain Products comprise components which are particularly delicate such as clasps and earring hooks and posts;
our Products require special care and storage in accordance with our Care Instructions published on our Website;
and all such minor discrepancies are not defects and you release us from all liability in relation to any such minor discrepancies and you further agree that you will make no claims against us in respect of any such minor discrepancies.
12 Month Warranty against Defects
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At Master Jewellers, we stand by the quality of our jewellery products and offer a 12-month warranty on all of our jewellery Products.We warrant that our jewellery Products will be free from defects in materials and workmanship for a period of 12 months from the date of original purchase of the Product.
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Our 12-month warranty does not cover:
minor discrepancies described as above which are not considered defects;
damage to Products caused by accident, misuse and failure to care and store the Products in accordance with our Care Instructions as listed on our Website and damage caused by abrasion, scratching or caused by coming into contact with other objects and materials,
fair wear and tear,
unauthorised repair or alteration to the Product,
damage in transit.
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If a Product is defective, then we will, at our option, repair, replace or supply an equivalent Product or refund to you the purchase price of the Product.
Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Master J
Shop 1031 / 425 Burwood Hwy
Wantirna South 3152
Australia
To claim on this 12 month warranty, you must, within 12 months from the date of original purchase of the Product:
(a) contact us at: E: info@masterjewellersonline.com or
Australia T: +61417 315889 and obtain a return authorisation number; and
(b) post or courier the defective Product to the address above, clearly stating your name and details in original packaging or rigid box (to prevent further damage in transit) and including your original or legible copy of your purchase invoice showing the date of original purchase.
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This warranty is in addition to and does not exclude or modify in any way any non-excludable statutory rights you may have including rights under the ACL.
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The details of the business giving this 12-month warranty are as set out above.
Promotional Codes
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From time to time Master Jewellers will have special offers that can be applied to your order using a promotional code that we provide you. You will be required to type the Discount or Coupon code on the shopping cart page. The value of the Discount or Coupon will automatically be applied to your order. Please note that only one promotional code can be used per transaction.
Gift Vouchers
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Master Jewellers gift vouchers can be purchased via our Website for amounts of $50, $100, $150, $250 and $500. Following purchase, your gift voucher will be emailed to you.
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Gift vouchers are non-returnable, non-refundable and cannot be redeemed for cash.
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Gift cards can be used partially or used in full. If only partially used the balance can be used on subsequent transactions.
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Our gift vouchers can only be used to purchase Products via our Website. They cannot be used to purchase products from our concept store. Each gift voucher comes with a unique voucher code which needs to be entered at the time of checkout and this amount will be deducted from the total of your order.
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Gift vouchers have an expiry date of 3 years from date of purchase.
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If there is any additional amount still owing after applying your gift voucher, credit card details will also need to be entered to pay for any outstanding amount.
Capacity
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The Products on our Website are only available for sale to individuals who can make legally binding contracts. Our Products are not available to persons under the age of 18 years or any other persons who are legally prohibited from entering into binding contracts.